Privacy Policy

We (AaramLivingNZ)value your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.If you decide to share your personal information with us, we want to gain and keep your trust. We will do this by handling your personal information in a transparent and accountable way, and by ensuring that it is held securely.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.

Important Note: If you choose to provide your personal information or data to us, you are accepting the terms of this privacy policy and consenting to the handling of your personal information, including the collection, use and disclosure of that information as set out in this policy by us. You should familiarise yourself with our privacy policy before deciding whether you would like to share your personal information with us.

1.What personal information might we collect about you?

We collect personal information that we need for one or more of our business functions or activities. We will collect personal information about youaccordance with applicable law and this policy.

We have provided details below on the information that we collect in a few ways, including:

• information that you provide directly to us;
• other information that we collect about you;
• information we collect using third-party automation;
• collection of cookies;
• collection of personal information via interest-based advertising; and
• information we collect via our websites.

You can read more about the types of personal information we may collect and the ways that we may do this in the sections below.

We only collect information necessary for operating our business and providing services to you.

a.     Information that you provide to us

To handle your purchases, provide customer service, improve our products, provide in-person experiences or events and send you information about our products, trends and promotions, we may ask you to provide us with your:

• name;
• mailing/shipping address;
• billing address;
• e-mail address;
• date of birth, age or age range;
• gender;
• clothing and accessory size/fit information;
• purchase/return/exchange information;
• contact telephone numbers;
• product reviews;
• account or loyalty username/password;
• payment information (credit/debit card);
• social media names or other details;
• identification details (e.g. licence number, student, pensioner card);
• testimonials or opinions;
• photo (possibly including recordings of you on video and audio surveillance devices in our premises);
• financial / purchase information (such as credit card details);
• information required for a credit assessment;
• records of written or verbal contact with us, including voice recordings of telephone conversations you have had with us;
• preferred activities, including but not limited to lifestyle and other interests.

Where we can, we will allow you to deal with us anonymously or by using a pseudonym. However, in some circumstances, this may not allow us to provide you with a service you have asked for (such as delivery). If you ask us about this option, we will inform you if it is possible for an interaction to occur on an anonymous basis. Whilst you may opt to not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/or products you are seeking.

If you provide us with information about any third-party, you must obtain that third-party's permission to give us the information and inform them that you have given the information to us. If you provide your personal information to a third-party via a link from any of our websites or apps, you should be aware that the information you provide may be collected and managed by those third parties, which may not be related to us. You should familiarise yourself with their privacy policy before deciding whether you want to provide them with your personal information.

Whilst links to third party websites may be provided on our various websites, we are not responsible for the content or practices of third-party websites. These links are provided for your convenience and are not endorsed by us. No links may be made to our websites without our prior written consent.

2. How We Use Your Information

Your information may be used to:

• Process and deliver orders
• Communicate regarding purchases or enquiries
• Provide customer support
• Improve our website and services
• Send promotions, new arrivals, or special offers (only if you subscribe)
• Prevent fraudulent transactions
• Maintain internal business records

We do not sell your personal information to third parties.

3. Payment Information

Payments made on our website are processed securely through trusted third-party payment providers such as Shopify Payments, Stripe, PayPal, Afterpay, or bank transfer services.

We do not directly store your debit or credit card details.

4. Sharing Your Information

We may share limited customer information with trusted service providers, including:

• Courier and shipping companies
• Payment providers
• Website hosting platforms
• Marketing and analytics services

These providers only receive information necessary to perform their services.

5. Cookies Website Usage

Please note that our websites are not directed to individuals under the age of eighteen. We ask that you do not provide your personal information to us if you are under that age. We also ask that you do not share the personal information of anyone else under that age with us, unless this is required by us and you are their parent or guardian, or have the express consent of their parent or guardian to do this.

Your personal information and other data is stored on our secure servers in New Zealand. These servers are only accessed by our authorised staff or authorised suppliers.

However, the Internet is not in itself a secure environment, and we cannot give an absolute assurance that your personal information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information within a secure environment.

If you use a third-party authentication service or social account (for example, Google or Facebook) to log into one of our websites, this allows our website to make a request for data about you. If you choose to log in with an authentication service or social account, your data will be shared between those social networks and us. You should therefore stay updated on your social networks' privacy policies and only use the social log-in for sites you feel comfortable sharing data with.

If we assess that there is a risk of ‘serious harm’ to you or a related individual, we will advise you (using the latest contact information we hold for you) at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by any unauthorised persons or in any unauthorised manner (as required by law).

It is your responsibility to keep your login details, password and security questions in respect of our business with you safe and secure. You should notify us as soon as possible if you become aware of any unauthorised use of your login details, password or security questions, and immediately change that security information promptly.

To ensure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting our websites especially if you accessed them from a shared computer.

4. How your personal information is handled by us

We may use your personal information for several purposes, including but not limited to:

• to identify you and any records relating to you;
• to provide you with the products and services you have requested;
• to manage your requests for products and services including delivery, processing payments, providing refunds, discounts and incentives;
• to develop and improve the products and services we offer;
• to look at and respond to any messages, complaints or other queries you might end us
• to provide you with information on products or services we think might interest you based on your preferences
• to allow you to enter competitions and to contact you about them;
• to maintain and improve customer services and seek your feedback, including conducting product and market research and analysis;
• to improve our operational processes, enhance your customer experience and to monitor and review our compliance with relevant regulations and codes of conduct in our dealings with you;
• to send you reminders;
• to manage your gift card balance;
• to market our products and services and those of any related companies and affiliates;
• maintain and improve customer services, including conducting product and market research and analysis;
• to collect information from your computer through the use of cookies;
• to enable us to undertake a credit assessment (if you have applied for credit or otherwise authorised this);
• to facilitate services and appropriate communication between you and our preferred financial services and credit suppliers Afterpay, PayPal, Zip, Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Pay in 4, Payment Express, Braintree and Stripe;
• to comply with any legal obligations or governance requirements;
• to facilitate your interactions with us on our website or mobile apps;
• to meet our legal obligations and to notify you of matters that we are required to do so by law (such as product recalls);
• to interact with Regulators or other Government agencies;
• to manage and resolve any legal or commercial complaints and issues;
• to investigate fraud and to carry out loss prevention activities; and/ or
• as part of buying or selling our business;
• disclosure to related brands, entities, business partners, affiliates, digital services suppliers, other third-party suppliers, third party agents or contractors for the foregoing purposes (and subject to the terms of this privacy policy)

6. How we protect your personal information

We hold personal information, at our premises in New Zealand and with the assistance of our service providers. We have several security controls in place, and we take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss or unauthorised access, modification or disclosure.

Our computer systems may be operated by us or by our service providers. In all cases, we have rigorous information security requirements aimed at eliminating risks of unauthorised access to, and loss, misuse or wrongful alteration of, the personal information that we handle.

Examples of these measures include:

• control of access to personal information through access and identity management systems (such as passwords); and
• our personnel are bound by and trained on internal information security policies and are required to always keep personal information secure.

We have measures in place to protect your personal information including credit card information. Your credit card details are not held or processed on our website or systems and all transactions are processed through a secure payment service provider.

Your credit card details are not held by us and cannot be accessed by any of our staff members. However, they may be held by our secure payment service provider.

Data Retention Policy

We will only keep your personal information for as long as we require it for the purposes of operating our business. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation.

8. Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, you may request access to the personal information we hold about you and request corrections if necessary.

To make a request, contact us at:

Email:aaramlivingnz@gmail.com