Thank you for shopping with Aaram Living.
We are committed to providing a smooth, reliable, and efficient shipping experience across New Zealand and Australia.
1. Processing Time
Order Processing
All orders are processed within 1–2 business days. Please note that processing times may be slightly extended during public holidays, promotional periods, or high-demand seasons.
Order Confirmation
Once your order has been dispatched, you will receive a confirmation email along with tracking details for your shipment.
2. Shipping Methods & Delivery Times
We currently ship from New Zealand to customers across New Zealand and Australia.
New Zealand Shipping
Estimated delivery time: 2–5 business days
Australia Shipping
Estimated delivery time: 5–10 business days
Shipping charges are calculated at checkout based on your location and order size.
Express Shipping
Express shipping options may be available for selected locations at checkout. Additional charges may apply.
Please note that delivery timeframes are estimates only and may vary due to courier delays, weather conditions, customs clearance, or peak periods.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can track your parcel throughout its journey.
If you experience any issues with tracking or delivery, please contact our support team.
4. Lost or Stolen Parcels
We are not responsible for parcels that are lost or stolen after they have been marked as delivered by the courier. If your parcel is missing, we recommend contacting the courier provider directly. Our team will also do our best to assist you where possible.
5. Return Shipping
For information regarding returns, exchanges, and return shipping procedures, please refer to our Return Policy.
6.Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at aaramlivingnz@gmail.com. We are here to help!
